Welcome to Tratok

Tratok is an online marketplace where travelers around the world find places to stay, things to do, and places to eat. As a service provider, you list what you offer, travelers find you, book you, and pay you through the platform.

This guide is written for the person who has to do the work, not the person who built the technology. You do not need to know what HTML, a URL, or a server is. You need a computer or phone with an internet connection, an email address, and about an hour of patience for your first listing. After that, day-to-day operation takes minutes.

What you can list #

• Accommodations — hotels, guesthouses, apartments, villas, cottages, hostels, glamping sites. Anywhere a guest sleeps.
• Activities — tours, classes, experiences, day trips, workshops, sport sessions, water sports. Anything a guest does for a few hours or a full day.
• Restaurants — restaurants, cafes, bars, food experiences. Anywhere a guest eats or drinks.

You can list one of these, all three, or any combination. Many providers start with one and add the others later. Every listing type uses the same account, the same dashboard, and the same payment system.

How the money works (in plain English) #

A guest books and pays Tratok. Tratok holds the money safely. After the stay or experience is complete, Tratok takes a small commission and the rest becomes your available balance. You then request a payout to your bank or payment service. We process payouts to anywhere in the world.

What you'll need before starting #

• A working email address (you'll be asked to confirm it).
• A phone number where guests or our support team can reach you.
• Photos of what you're listing — at minimum one good photo, ideally five to ten.
• A government-issued ID (passport, national ID, or driving license) for identity verification.
• Bank or payment account details for receiving your earnings.

How to read this guide #

Every section walks you through one part of the platform from beginning to end. Sections are short and self-contained, so you can skip to the one you need. The first sections (2 through 4) cover setup once. The middle sections (5 through 8) cover building your listings. The later sections cover running your business day to day.

Throughout the guide you will see boxes like the one above. Tip boxes give helpful suggestions. Note boxes explain something in the background that's useful to know. Important boxes warn about things that can cause problems if ignored.

Create Your Account

Creating an account takes about two minutes. You will go through four steps and then receive a confirmation email.

Step-by-step #

1. Open a web browser (Chrome, Edge, Firefox, or Safari all work) and go to hospitality.tratok.net.
2. Click the Create Account button. If you see a sign-in screen, click the “Create one” link beneath the form.
3. Personal Details: Enter your first name, last name, and email address. Use your real name — this is how guests will address you. Click Continue.
4. Security: Create a password (at least 8 characters with one capital letter, one small letter, and one number). Re-type it to confirm. Add your phone number — this is optional but strongly recommended. Click Continue.
5. Business Details: Fill in your company or business name (if you have one — it can be your own name if you are an individual host), and your country and city. As you type, suggestions will appear; click the right one. Click Continue.
6. Review & Confirm: Check that everything looks correct. Tick the box to agree to the Terms of Service and Privacy Policy. Click Create Account.
7. You're in! You'll see your empty dashboard. A confirmation email will arrive within a few minutes — open it and click the link inside to verify your email address.

What is a strong password? #

A strong password is one that nobody can guess and that no automated tool can find by trying every word in the dictionary. Tratok requires:

• At least 8 characters total.
• At least one capital letter (A through Z).
• At least one small letter (a through z).
• At least one number (0 through 9).

A good password looks like BlueRiver42! or Coffee&Sunset9. A bad password looks like password123 or yourname2024. Do not reuse a password you use anywhere else.

Verifying your email address #

After registering, look in your email inbox for a message from Tratok. If you don't see it within a few minutes, check your spam or junk folder. Click the verification link inside. You will be taken back to the platform and shown a green confirmation message.

If you never receive the email, log in, click your profile picture in the top right, and use the Resend Verification option. Make sure the email address shown is exactly the one you intended.

Signing in next time #

1. Go to hospitality.tratok.net.
2. If you are not already on the sign-in screen, click Sign In.
3. Enter the email address you registered with, and your password. Click the small eye icon if you want to see the password as you type it.
4. Click Sign In. You'll land on your dashboard.

Set Up Your Profile

Your profile is what guests see when they look at your listings, and it's how you build trust. Filling it out properly should be your first step after creating the account.

Open your profile #

1. From the dashboard, click your initials circle (or your photo, once you've added one) in the top right corner.
2. From the menu that drops down, click My Profile.
3. You'll see your details on the left and a form to update them on the right.

Add your profile photo #

A clear photo of your face — not a logo, not a building, not your dog — gives guests the confidence to book. Even if you list under a company name, a human face is what people connect with.

1. On the profile page, click the large round avatar (your initials in a gold circle).
2. A pop-up window opens. Click Choose Photo.
3. Select a photo from your computer or phone. JPG, PNG, or WebP are all fine. The photo should be clear and recent.
4. The system automatically crops and resizes it. Click Save.
5. Your new photo appears immediately. To change it later, repeat these steps. To remove it, click Remove Photo in the same pop-up.

Update your personal information #

Fill in or correct each field, then click Save Changes. The fields are:

Change your password #

Scroll to the Change Password section on the profile page.

1. Enter your current password.
2. Enter the new password you want to use.
3. Re-type the new password in the confirmation field.
4. Click Update Password. Your next sign-in will use the new password.

Verify your identity #

Identity verification is the most important trust signal on the platform. Verified hosts get more bookings and are eligible for achievement badges like Superhost. The process is simple and usually takes 1 to 2 working days for our team to review.

1. From the dashboard, click Verification (in the side menu or in the Quick Access grid).
2. Scroll to the Identity Verification section.
3. Click the upload area and select a clear photo or PDF of your government-issued ID — passport, national ID card, or driving license. All four corners should be visible.
4. Click Submit for Review. You'll see a confirmation that your document was received.
5. We review documents within 1 to 2 working days. You'll see the Verified badge appear on your profile when approved.

Understand your badges #

Badges are awards that appear on your listings. Each badge has a different requirement.

Choose What to List

Before you create your first listing, decide which of the three types matches what you offer. You can always add more later — this is just to get oriented.

Quick comparison #

Common questions before you start #

I have a hotel with a restaurant. Two listings or one?

Two listings, one account. List the hotel as an Accommodation and the restaurant as a Restaurant. Guests can book either independently, and you manage both from the same dashboard.

I run guided tours from my guesthouse. How do I list?

Two listings: the guesthouse as an Accommodation and each tour you offer as an Activity. If you offer many tours, create an activity for each distinct one — “Half-day city walk” and “Full-day mountain hike” should be separate.

Should I list each room separately?

No. Create one accommodation listing for the property, then add each room as a sub-item inside it. Rooms share the property's address, photos, description, and policies, but each has its own price and capacity.

My business is seasonal. Can I close listings?

Yes. You don't need to delete a listing to take it offline. Every listing has a Deactivate button — toggling it hides the listing from search results until you reactivate it. Existing bookings are not affected.

List an Accommodation

This is the longest section in the guide because accommodation listings have the most parts — basic details, photos, rooms, and packages. Take it one piece at a time.

Open the property manager #

1. From the dashboard, click Properties in the side menu (or the Properties card on the dashboard home).
2. You'll see a list of any existing properties. If this is your first listing, the list is empty.
3. Click Add Property in the top right.

Fill in the basic details #

Every field marked as required must be filled. Below is what each field means in plain English.

Writing a great description #

Description writing is the single biggest difference between listings that fill up and listings that sit empty. Aim for three short paragraphs:

• What the property is — type, size, style, view. “A four-bedroom stone farmhouse with a private pool, set in two acres of olive grove, ten minutes' drive from the beach.”
• Who it suits — families, couples, business travelers. “Sleeps eight comfortably. Ideal for two families traveling together or one large family with children.”
• What's nearby — restaurants, transport, sights. “A fifteen-minute walk to the harbor, with three excellent seafood restaurants on the way. The bus to the city center stops just outside the gate.”

Setting your location on the map #

Latitude and longitude are two numbers that pinpoint your property on a world map. You don't need to know what they mean — you just need to copy them from a maps website.

1. Open Google Maps in another browser tab.
2. Find your property on the map.
3. Right-click on the exact spot of your property (on a phone, press and hold).
4. The first item that appears is two numbers separated by a comma — that's your latitude and longitude.
5. Click those numbers to copy them.
6. Back on the Tratok form, paste the first number (before the comma) into Latitude and the second (after the comma) into Longitude.
7. A small map preview will appear, confirming the spot is correct.

Add rooms #

Every accommodation has at least one room. If you run a hotel, you'll have many; if you list a private villa, you might have one “Entire Villa” room.

1. On the property edit page, click the Rooms tab.
2. Click Add Room.
3. Enter the room's name (e.g. “Deluxe Sea-View Double” or “Whole Villa”).
4. Enter a short description — what makes this room different from the others.
5. Set the price per night and pick the currency.
6. Set number of rooms — how many of this exact room type you have available to sell. A villa typically has 1; a hotel with twelve identical sea-view doubles has 12.
7. Set maximum capacity — how many people can sleep in this room (including children).
8. Click Save Room. Repeat for each different room type.

Set room prices by date (calendar) #

By default each room has one price that applies every night. To charge more during high season, weekends, or holidays:

1. From the property edit page, click Pricing & Inventory.
2. Pick the room you want to adjust.
3. You'll see a month-view calendar. Click a date to change just that night's price.
4. Or use the date range form at the top to apply a price across many nights at once — for example, “June 1 to August 31, weekends only”.
5. Inventory works the same way: if you've shut some rooms for maintenance, reduce the available number on those dates.

Event and trade fair pricing #

Trade fairs, conferences, festivals and high season deserve their own nightly rate. You can raise or lower the rate of chosen rooms for the nights of an event without touching the standard rate, and take it off again afterwards.

1. Open Tara (the assistant button at the bottom of every page) and tell her what you want, for example “Raise the rate of all rooms by EUR 50 a night during the trade fairs in my city”, or paste your own list of events with their dates.
2. Tara lists the events she knows of in your city with their usual dates, or uses your list. Tick the events that apply, correct any date, then confirm. The new rates appear on the room calendar at once.
3. To undo it later, ask Tara to remove the event pricing. Nights you changed by hand in the meantime are left alone.
4. Without Tara: use the date range form on the pricing calendar and enter the higher price for the nights of the event.

Add property packages (optional) #

Packages are special offers that go beyond just a room — Staycation deals, Half-board (includes breakfast and dinner), Festive Christmas packages, Honeymoon packages, etc. Packages have a flat price for the whole stay, not per night.

1. On the property edit page, click the Packages tab.
2. Click Add Package.
3. Give the package a clear name (e.g. “Summer Half-Board, 3 Nights”).
4. Write a description listing exactly what's included.
5. Pick a type (Staycation, Half-board, Full-board, Festive, Honeymoon, Other).
6. Set the flat price for the whole package and the currency.
7. Set minimum nights — the shortest stay this package covers. The package can be booked for that many nights or longer; the flat price still applies.
8. Set maximum guests.
9. List the inclusions (breakfast, transfers, welcome drink, etc.) — be specific.
10. Set available days (e.g. “Friday, Saturday, Sunday” for a weekend package) and optional valid-from and valid-until dates.
11. Click Save Package.

Upload photos #

Photos sell rooms. Take this seriously.

1. On the property edit page, click the Photos tab.
2. Main image is the hero photo guests see first — pick your single best shot.
3. Use the Gallery area to add more photos. Aim for at least 5 and ideally 15 to 25.
4. For each room you created, you can also add an individual room photo and a gallery — go to the Rooms tab and click the camera icon next to each room.

Reorder and caption photos #

1. From the dashboard, open Photos (in the Quick Access grid or side menu).
2. Select the listing.
3. Drag and drop photos into the order you want guests to see them.
4. Click any photo to add a caption (“The pool at sunset”, “Master bedroom from the balcony”).
5. Click the star icon on a photo to make it the new featured image. Click the trash icon to delete one.

List an Activity

Activities are easier to list than accommodations because they have fewer moving parts: no rooms, no nightly pricing. You set a price per person, a duration, and a maximum group size.

Open the activity manager #

1. From the dashboard, click Activities in the side menu.
2. Click Add Activity.

Fill in the activity details #

Save and add photos #

1. Click Add Activity. You'll land on the activity edit page.
2. Switch to the Photos tab.
3. Upload your gallery photos. For activities, action shots beat static shots — people doing the thing, not the gear sitting on a table.

Pause or remove an activity #

1. From the activities list, click the activity you want to manage.
2. To pause: click Deactivate in the top right. Existing bookings stay; the activity disappears from search.
3. To bring it back: click Activate in the same spot.
4. To delete permanently: scroll to the bottom and click Delete Activity. Existing bookings are kept in your records but the listing is gone.

List a Restaurant

Restaurant listings cover restaurants, cafes, bars, and food experiences. You can take reservations through Tratok and optionally offer prepaid set menus and packages.

Open the restaurant manager #

1. From the dashboard, click Restaurants in the side menu.
2. Click Add Restaurant.

Fill in the basics #

Upload your menu (PDF) #

Most restaurants already have a PDF menu. You can upload it so guests can read it before booking.

1. On the restaurant edit page, click the Menu PDF tab.
2. Click Upload Menu PDF and pick the file from your computer.
3. Only PDF files are accepted. The menu appears in the public listing for guests to download.
4. To replace it, upload a new one — it overwrites the old one. To remove it, click Remove Menu PDF.

Add restaurant packages #

Packages are prepaid offerings — guests pay when they book, not at the restaurant. Examples: a five-course tasting menu, a bottomless brunch, a Valentine's set menu.

1. On the restaurant edit page, click the Packages tab.
2. Click Add Package.
3. Name it clearly (“Sunday Bottomless Brunch”).
4. Describe what's included — courses, drinks, anything extra.
5. Pick a type (Set Menu, Tasting, Brunch, Special Occasion, Other).
6. Set the price per person and currency.
7. Set maximum guests — the largest group this package supports.
8. Set available days (e.g. “Saturday, Sunday” for a weekend brunch).
9. Set start time and end time if the package only runs at certain hours (“11:00 to 15:00”).
10. Set valid from and valid until for limited-time offers (e.g. Christmas menu).
11. Click Save Package.

Add photos #

1. On the restaurant edit page, switch to the Photos tab.
2. Upload food shots, interior, exterior, and any standout dishes or drinks.
3. Add captions to identify dishes — guests appreciate knowing what they're looking at.

Translate Your Listings

Tratok supports 16 languages. By default, what you wrote is shown to guests in the language they're browsing in — but only if a translation exists. You have two ways to provide translations: Tara (one-click automatic) and the Manual editor.

Use Tara to translate automatically #

Tara is the built-in translator. It uses an advanced language model trained for hospitality content, so it understands that “balcony with sea view” is hospitality language, not a literal sentence. Translation usually takes under a minute.

1. Open any listing for editing.
2. Near the top of the form you'll see a Translate with Tara button.
3. Click it. A panel opens letting you pick which languages to translate into. By default it picks all 15 non-English languages.
4. Click Start Translation. A progress bar shows each language as it completes.
5. When it's done, close the panel. Translations are stored and shown to guests immediately.

Edit translations by hand #

If you want to refine a specific translation — for example, polish the Arabic version with a native speaker's voice — use the manual editor.

1. From the dashboard, open Translations (in the side menu).
2. Pick the listing on the left.
3. Pick the field you want to translate (Name, Description, etc.).
4. Pick the target language.
5. Type your translation in the right-hand panel, then click Save.
6. Your manual translation overrides any previous Tara translation for that exact field + language combination.

Manage Bookings

As soon as your listings are live, guests can book. This section covers everything that happens between “a guest tapped Book” and “the guest leaves a review”.

Find the booking calendar #

1. From the dashboard, click Booking Calendar (under the Bookings This Month stat, or in the side menu).
2. You see the current month. Each colored bar represents a booking. Hover or tap any day to see details for that day.
3. Use the arrows at the top to move forward and back through months.

Understand the colors #

Filter the calendar #

Use the filter pills above the calendar to show only one listing type at a time — useful if you have many activities and want to see only accommodation bookings, for instance.

Booking statuses, end to end #

Respond to pending bookings quickly #

The Dashboard home shows a Pending Bookings stat card. Click it to see the bookings that need your attention. Aim to respond within an hour — that earns the Fast Responder badge and reassures the guest.

Message a guest #

1. From the booking calendar or the notifications page, click a booking to open it.
2. Use the Send Message form to write to the guest. They receive it by email and inside the platform.
3. Or open Notifications → Guest Messages tab for a full conversation history with every guest.

Cancellations and changes #

If a guest needs to cancel or change dates, they typically do it themselves and you simply get a notification. If you need to cancel from your side — for example, a flood damaged the room — open the booking and click Cancel Booking. The guest receives an automated email and is refunded according to the platform's policies.

Reviews

Reviews are how guests tell other guests what your listing is like. They also feed your badges and your search ranking. Reply to every review, especially the bad ones.

Open your reviews #

1. From the dashboard, click Reviews.
2. You see your overall score, total review count, and rating distribution at the top.
3. Below that is the list of recent reviews. Use the filter pills to focus on unanswered reviews or low-rated ones.

Reply to a review #

1. Click Reply on any review.
2. Type a short, polite, professional response. Thank the guest, address any complaint specifically, and explain what you've done about it.
3. Click Post Reply. Your reply appears beneath the review on your public listing.

Hide a review #

Hiding a review is reserved for clear policy violations — language, personal attacks, content unrelated to the stay. Do not hide reviews just because they're negative — the platform monitors this and your account can be penalized for it.

1. Open the review.
2. Click Report & Hide.
3. Tell us why. Our team will review the report.

Get Paid

This is the section everyone wants to know about. Earnings, balances, payouts, taxes — all from one screen.

How earnings show up #

Every confirmed booking adds to your Total Earned. After the stay or experience completes, the platform deducts its commission, and the net amount becomes part of your Available Balance.

Look at your revenue #

1. From the dashboard click Revenue.
2. Use the date-range selector at the top — last 7 days, 30 days, 90 days, last year, or custom.
3. The page shows revenue per day in a bar chart, broken down by listing type and by individual listing.
4. Below the chart, the daily table shows gross, commission, and net amounts. Hover any row for details.

Request a payout #

1. From the dashboard, click Payments.
2. Confirm your Available Balance at the top is greater than zero.
3. In the Request Payment form, enter the amount you want to withdraw and the currency.
4. Pick a payment method:

• Bank Transfer — fill in bank name, account number or IBAN, routing number or SWIFT/BIC. The form asks for whichever of these your bank uses.
• PayPal — fill in your PayPal email address.
• Wise (TransferWise) — fill in your Wise account email.
• Cryptocurrency — fill in your wallet address and the asset (BTC, ETH, USDC, etc.).

1. Add any notes for our finance team in the Notes box.
2. Click Submit Request.
3. The request appears in your history below. You'll see it progress through Pending → Processing → Completed as our team handles it.

Download reports for tax and accounting #

1. From the dashboard, click Reports.
2. Pick a preset — Current Month, Last Month, Current Quarter, Year to Date, Last Year — or set a custom date range.
3. Optionally filter by listing type.
4. Click Download CSV. The file includes date, listing name, type, booking count, gross revenue, commission, and net revenue, plus a totals row.
5. Open the CSV in Excel, Google Sheets, or any accounting software.

Promotions & Email Templates

Two tools to grow your business: discount codes that bring in more bookings, and email templates that keep guests engaged.

Create a promotion (discount code) #

1. From the dashboard, click Promotions.
2. Click Create Promotion.
3. Fill in:

1. Click Create Promotion. The code appears in the list above.
2. Share the code in your marketing — social media, email, signs in your venue.

Pause or delete a promotion #

On the Promotions list, each row has a toggle (active/inactive) and a trash icon. Pausing keeps the code in your records but stops it working at checkout. Deleting removes it permanently.

Edit your email templates #

Tratok automatically sends six emails to guests around their booking. You can customize the wording and timing of each, or leave the defaults — they are well-written.

Customize one template #

1. From the dashboard, click Templates (in the Quick Access grid or side menu).
2. Click the template you want to edit.
3. Edit the subject line and the body. Use placeholders — words in double curly braces — that get replaced with the real value when the email is sent. The available placeholders are listed in a sidebar on the right.
4. Change the timing if you want (e.g. send the review request 1 day after check-out instead of 2).
5. Click Save Template.
6. Click Send Test Email to send yourself a preview before going live.

Sync with Other Booking Sites

If you also list on Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor, or Google, you risk double bookings — the same room booked on two sites for the same dates. Channel sync prevents this using a standard calendar format called iCal.

How it works in plain English #

Every booking site can publish a calendar URL — a link that shows when a room is booked. Tratok publishes one for your Tratok bookings, and Tratok can read the ones from other sites. By exchanging these URLs, every site knows when every other site has a booking, and they all block out those dates.

Set up a channel sync #

1. From the dashboard, click Channels (in the Quick Access grid or side menu).
2. Click Add Channel.
3. Pick the channel (Airbnb, Booking.com, etc.).
4. Pick which listing it applies to.
5. For accommodations, pick the specific room.
6. Paste the iCal import URL from the other site (see below for how to find it).
7. Click Save. Tratok generates an export URL — copy that URL.
8. Go to the other site, find its “import calendar” or “sync calendar” setting, and paste in Tratok's export URL.

Finding the iCal URL on each major site #

Pause or regenerate #

On the Channels list:

• Pause — temporarily stop importing from a channel without deleting the sync.
• Regenerate token — if you ever share or expose your Tratok export URL, regenerate to issue a new one. Update the URL on the other side.
• Delete — remove the sync entirely.

Add Team Members

If you run a business with staff — a hotel reception team, a tour operator with guides, a restaurant manager — you can give them their own logins with limited access.

Roles #

Permissions (for Staff role) #

For Staff members, you tick which areas they can access:

• Bookings — view and respond to bookings, send messages.
• Listings — edit listing details, photos, packages.
• Revenue — see revenue figures (often kept off for front-desk staff).
• Messages — read and reply to guest messages.
• Reviews — reply to and report reviews.

Invite someone #

1. From the dashboard click Team.
2. Click Invite Member.
3. Enter their first name, last name, and email address.
4. Pick a role (Manager / Staff / Viewer).
5. If you picked Staff, tick the permissions they need.
6. Click Send Invitation.
7. They receive an email with a link to set their own password. Once they accept, they appear in your team list with status Active.

Suspend or remove a member #

1. On the Team page, find the person in the list.
2. Click the pause icon to suspend — keeps the account but blocks sign-in (useful for staff on long leave).
3. Click the trash icon to remove permanently. They can no longer sign in, and the account is deleted.

Analytics

The Analytics page turns your bookings into charts and numbers. You don't need analytics to operate — but if you check it weekly, you'll spot problems and opportunities early.

Open analytics #

1. From the dashboard, click Analytics.
2. Pick a time range — 7, 30, 90, or 365 days.
3. The page reloads with that range.

What the top numbers mean #

Bottom of the page #

• Daily revenue chart — spot trends, weekends, weekday patterns.
• Revenue by type — which of properties / activities / restaurants is pulling its weight.
• Top listings — your five best earners in the range. Consider promoting these harder and improving the laggards.
• Cancellation rate — bookings cancelled as a percent of total. High cancellation rates hurt your ranking; investigate if it climbs.

Advanced: Use the API

This section is for businesses that want to plug Tratok into other software — a property-management system, a custom website, or a reporting dashboard. If those words mean nothing to you, skip this section. Everything in the dashboard can be done without ever touching the API.

Get your API key #

1. From the dashboard, click API Docs.
2. Click Generate API Key. The system creates a key and a secret.
3. Copy both immediately — the secret is shown only once. Store them somewhere safe.
4. If you ever leak or lose your secret, click Regenerate to issue new credentials. Old credentials stop working immediately.
5. Use the toggle to enable or disable API access for your account at any time.

What the API can do #

• Read your bookings, listings, and revenue.
• Create, update, and delete listings programmatically.
• Push availability and pricing updates.
• Subscribe to webhooks (notifications pushed to your server when something happens).

Full technical reference is on the API Docs page — endpoints, parameters, example responses. Pass the documentation to your developer; they'll know what to do.

Troubleshooting

If something isn't working, find the symptom below and try the first suggestion. Most issues are resolved in under a minute.

I can't sign in #

• Make sure you're at the correct address: hospitality.tratok.net, not tratok.net. The main site and the provider portal are different.
• Check that caps lock isn't on. Passwords are case-sensitive.
• Click the eye icon next to the password field to reveal what you've typed.
• If you see “Too many attempts”, wait five minutes — the system pauses guessing.
• Click Forgot your password? and use the email reset.

I'm not receiving emails #

• Check your spam or junk folder.
• Add [email protected] and [email protected] to your contacts or safe-senders list.
• Confirm the email address on file is correct — go to My Profile.
• For listing-specific emails (reservations email, revenue email, contact email), make sure that exact address was verified — look for a Verified badge next to the email field in the listing edit form. If not verified, click Resend verification.

My listing isn't showing on the public site #

• Confirm it's not deactivated — open the listing's edit page and check the top-right Activate/Deactivate toggle.
• Confirm the listing has a main image. Listings without photos are sometimes hidden from search.
• For accommodations, confirm at least one room exists and has a price greater than zero.
• New listings may take up to an hour to appear in search results due to caching.

A guest got a date conflict / double booking #

• Open the booking calendar and look for overlapping bookings on that date.
• If you use channel sync, check the Channels page for sync status. A paused or failed sync is the usual cause.
• Contact Tratok support — we can help you resolve the conflict and decide which booking takes priority.

I made a typo in my listing #

All listing details can be edited at any time. Open the listing and click Save Changes after editing. Existing bookings are not affected — guests see the latest description.

I want to delete a listing forever #

Open the listing's edit page, scroll to the bottom, click Delete. The listing is removed from search; your past bookings and revenue history are preserved.

Where do I get more help? #

• Notifications → Support tab — opens a ticket directly to our team.
• Email: [email protected]
• Most pages have small help icons in the corners — hover over them for inline tips.

Security checklist #

• Never share your password.
• Never paste your API secret outside of code that you control.
• If you suspect your account is compromised, change your password immediately and email support.
• When you give a team member access, use the lowest role and fewest permissions they need.
• Sign out from shared computers when you're done.

Final Notes

That's everything you need to operate as a Tratok service provider. If this guide has done its job, you've gone from “I have a place to list” to “I have a place to list, photos uploaded, prices set, channels synced, and a payout method on file.”

Tratok evolves continuously. New features arrive every few weeks — promotions, badges, translations, packages, channels — each designed to bring you more bookings with less work. Keep an eye on your Notifications page for product updates.

Most of all: reply to your guests, photograph your spaces well, and price honestly. The platform handles the rest.