Your privacy matters to us. This Privacy Policy explains how Tratok Hospitality collects, uses, stores, and protects your personal information when you use our Service Provider Portal. By using the Platform, you consent to the practices described in this Policy.
When you register for and use the Platform, we collect information you voluntarily provide, including:
When you access the Platform, we may automatically collect:
We may receive information from payment processors to verify transactions, from Guests in the form of reviews and ratings, and from publicly available sources to verify business information.
We use the information we collect to:
Certain information from your Listings is shared publicly with Guests, including your business name, listing descriptions, photographs, pricing, location, and aggregate review ratings. Your personal email address and phone number may be shared with Guests who have confirmed bookings, solely for the purpose of facilitating the booking.
We may share information with payment processors to facilitate transactions, cloud hosting providers who store data on our behalf, analytics services that help us understand Platform usage, and email service providers for transactional communications. All such providers are bound by data processing agreements and may only use your information as instructed by us.
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Tratok, our users, or the public.
We implement industry-standard security measures to protect your information, including:
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law (such as financial records for tax purposes) or necessary to resolve disputes or enforce our agreements.
Listing content (descriptions, photographs) may be retained in anonymised form for analytical purposes after account closure.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within 30 days.
We use cookies to maintain your login session (essential, cannot be disabled), remember your preferences and settings, understand how you use the Platform for improvement purposes, and ensure security of your account. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using the Platform.
Your information may be transferred to, stored in, and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms approved by relevant data protection authorities.
The Platform is intended for use by individuals aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Platform at least 30 days before the changes take effect. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tratok Hospitality — Privacy Team
Email: privacy@tratok.com
Website: tratok.com
Tratok Hospitality